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The songs uploaded are only noise

Last post 11-10-2008, 1:51 PM by tejas. 3 replies.
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  •  10-30-2008, 8:55 AM 1946

    The songs uploaded are only noise

    Guys, I've uploaded 2 more songs to be available today, sent you two emails with no response and still don't know what to do.

    The songs are only noise on the preview. Of course we've taken that from the availability but it's still appearing on the widget. This not a problem if you sort out the noise issue. We've been doing promotion about the release and we're very sad that this is happening. Where is the support staff when we need them? Why didnt we have an answer of how to sort this problem out?

    We need to know what to do ASAP, please. The files are fine and we know this is some problem to do with you. Last time you asked us to send the tracks to you directly. Please tell us if that's what we need to do and where shall we send it to.

    Thank you for your attention,

    Jo

  •  10-31-2008, 4:39 PM 1955 in reply to 1946

    Re: The songs uploaded are only noise

    Hi Jo,

    Sorry that no one has got back to you yet.

    We recommend that you upload the track again. This will re-encode the preview so that it corrects itself.

    Cheers,

    -indiestore team
  •  11-03-2008, 2:50 PM 1957 in reply to 1955

    Re: The songs uploaded are only noise

    Yeah, I've tried that and is still the same. Should it be automatic or will it take some time? Is it anything to do with format? I tried both Mp3 and wav  and it's still only noise. :(

  •  11-10-2008, 1:51 PM 1961 in reply to 1957

    Re: The songs uploaded are only noise

    Hi,

    This is the first time we have encountered this issue from an artist. Since you have uploaded it twice and you are still getting the same issue - the problem could be the track itself.

    MP3 and WAV files are both compatible with indiestore for the re-encode.

    You can try to use another slot of your remaining tracks to try and upload again.

    - indiestore team
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